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Frequently Asked Questions

Do you buy or sell used equipment?
No, it is cost prohibitive to bring old equipment up to the industry safety standards of today.

Is financing available to buy your equipment?
Yes. Although we do not directly do the financing, we have worked with several leasing companies and can provide you with the information from these companies.

Can we upgrade our existing air heater?
Yes. We stock most of the components for our air heaters and our upgrade kits. Our most popular item is the Digital Temperature Controller kit, which replaces any type of old mechanical temperature controllers. Phone, fax or send us an email for further information.

Can I request parts via email?
Absolutely! Most of our customers have a long history with the company and we deal direct. We do require a purchase order to accompany your request to ensure accurate shipping and billing information. Our standard terms are Net 30 Days with approved credit information. C.O.D. deliveries are also available.

What is the delivery time on parts orders?
Same day turnaround for most stock part orders. Stock parts include flame rods; spark ignitors; ignition transformers; Type J and Type K thermocouples and wire; Protection Controls components; Asco block, vent, and pilot valves; Fireye flame safeguard components; Antunes gas and air pressure switches; Honeywell actuators; and flame safety components.

Burner components and temperature controllers may also be ordered, but allow more time for delivery of these components. Burner components include Maxon, Eclipse, North American, Hauck, and Pyronics. Temperature controllers include hi-limits and chart recorders from Honeywell and Yokogawa.

We generally ship via UPS Ground, but can ship Next Day or Second Day Air. Shipment by FedEx or other carriers is also possible. We're flexible, so tell us what you need, and we'll get it there for you.

Do you supply only industries located in the Midwest?
No. Though we are located in the Midwest, we supply many industries throughout the United States and abroad.

Is there an area limit on where you will ship an order?
No. We will ship the order to any location in the world.

Can we get a budgetary quote on any of your products via email?
Yes. Our sales people can respond via the Internet provided they have sufficient information, such as dimensions, type of fuel, and material processed to name just a few. With our busy industries, we realize the fewer phone calls you receive, the smoother your day will run. We have found email communication to be beneficial to both our customers and ourselves.

Do you accept credit cards?
Not at this time, but we are reviewing this option.

Call I.C.E. at 219.949.5066 for your next industrial furnace, industrial oven or industrial air heater!